Refund policy

 

RETURNS/EXCHANGES:

To maintain product integrity and protect our customers' health, we do not accept returns.  If you are new to Keromask and not sure which color you might be, we strongly suggest ordering a Sample Package before ordering a full-size product. 

MISSING PACKAGE:

If your package shows as delivered and you still haven't received it, please contact your local post office to check the package's GPS status. You're welcome to contact us, and we can look up the telephone number for your local post office if you cannot locate it.

The USPS is quite amazing these days, thanks to GPS technology, and they can actually pinpoint where your delivery was dropped off. Also, drop us an email and let us know, and we can work on it together. In thirty years, we have an amazing track record with the USPS!! 

If you have not received your order within 3 days of the USPS showing it delivered, please file a claim with the USPS, and we will happily refund you once you email us your claim information.